Biography of Olympic Figure Skater Oksana Baiul

Biography of Olympic Figure Skater Oksana Baiul Oksana Bauil (born Oksana Serhiyivna Baiul, November 16, 1977) is an Olympic figure skater from Ukraine. Bauil was the first athlete from Ukraine to win Olympic gold in any sport, but her post-career personal troubles put her in the headlines for different reasons. Soviet Childhood Oksana was born in Dnepropetrovsk, a military-industrial city, in the Ukrainian Soviet Socialist Republic (then part of the Soviet Union). Her parents, Sergei and Marina, divorced when she was only two years old, and Sergei disappeared shortly after, whether of his own choice or due to disapproval from the town after the divorce. Oksana was raised by her mother and her maternal grandparents. At the age of three, Oksana began figure skating lessons, as well as ballet. Ultimately, she preferred skating, and by the age of five, she was training with Stanislav Koritek, a well-respected coach in Ukraine. Her family paid for all her expenses, even as they mounted. However, she suffered several losses close together: her grandparents died in 1987 and 1988, and then, in 1991, her mother Marina died suddenly and unexpectedly from what turned out to be ovarian cancer. Oksana was only thirteen. Coaching Changes and Olympic Success Even after the deaths of all her closest family members, more loss was still to come for Oksana. Her coach Koritek moved to Canada in 1992 to coach there, since there was little to no support for figure skating in Ukraine after the collapse of the Soviet Union in 1991. With Oksanas promising career left dangling, the Ukrainian figure skating federation connected her with another coach, Galina Zmievskaya. Zmievskaya agreed not only to coach Oksana, but to allow her to live with her family in Odessa. Oksanas skating progressed rapidly under Zmievskayas tutelage. In 1993, she took home the silver medal at the European Championships, finishing behind French skater Surya Bonaly. At the World Championships that same year, she suffered an accident during practice that displaced disks in her back and neck and damaged the blades of her skates. She skated through the injury and equipment damage to win the world title at the age of fifteen. The 1993-1994 season would prove to be the peak of Oksanas career. She again won silver at Europeans (behind Bonaly, again) and was sent to the 1994 Winter Olympics in Lillehammer, Norway, to represent Ukraine. After the short program portion of the competition, she was ranked second behind American Nancy Kerrigan. However, like at the previous World Championships, Oksana suffered an accident during practice before the free skate portion: a collision with German skater Tanja Szewcaenko resulted in a back injury and a cut on her leg requiring stitches. Nevertheless, she skated a strong free skate to overtake Kerrigan for Olympic gold. At the age of 16, she was the second-youngest Olympic skating champion in history at the time. Post-Olympic Struggles Despite her Olympic win, Oksana returned to a financially-struggling life in Ukraine. Even the conditions at the ice rink where she and fellow Ukrainian Olympian Viktor Petrenko practiced had been neglected due to lack of funds. Although she could have continued her amateur competitive career, the conditions and lack of support drove Oksana to turn professional instead. She and Zmievskaya negotiated her contract to tour in the United States. Although it was a more lucrative decision, the touring affected her health in several ways. Despite having knee surgery after the Olympics, she returned to the ice quickly in order to practice for touring shows, which permanently affected her ability to execute difficult jumps in particular. She also developed a drinking habit while on tour, which would haunt her for years, get her dropped from the Champions on Ice tour in 1997, and result in several scandalous headlines. In the mid-1990s, figure skating specials were commonplace on American television, and Oksana starred in two: The Nutcracker On Ice and The Wizard of Oz on Ice, both for CBS. the network also produced a 1994 television movie, A Promise Kept, about her life. After her drinking got her booted from the top-tier touring circuit, she continued to make appearances in skating shows, non-skating television programs, and charity shows. In November 2011, Oksana and her manager, Carlo Farina, found evidence of mismanagement of funds by her agency, William Morris. She successfully recovered $9.5 million. This was not the only lawsuit she engaged in. She also sued NBC for unauthorized use of her image, and accused Zmievskaya, Petrenko, and their manager Joseph Lemire of fraud and of falsely attempting to represent her in Ukrainian court proceedings. Present Day Oksana has mostly retired from public life. She married her manager Farina in 2015, changing her name to Oksana Baiul-Farina, and moving to Las Vegas. Unlike many other skaters of her era, she has not rejoined the skating world as a coach or commentator, instead leaving behind a single moment where she was the undisputed best in the world. Sources: Baiul, Oksana. Oksana: My Own Story. Random House, 1997.Oksana Baiul. Encyclopaedia Britannica, 12 Nov. 2018, https://www.britannica.com/biography/Oksana-Baiul

How to Send Tactful Emails from a Technical Support Desk

How to Send Tactful Emails from a Technical Support Desk How to Send Tactful Emails from a Technical Support Desk How to Send Tactful Emails from a Technical Support Desk By Ali Hale I work in technical support, which has given me many opportunities to develop the skill of phrasing things carefully. If you’re in an IT department or technology company, you doubtlessly have to deal with emails from irate people who’ve just spent hours struggling with a piece of unhelpful software. These users often have a preconception of technical support as being â€Å"unhelpful†, â€Å"slow† or â€Å"rude† and so it really helps to have some tactful phrases in your writing toolkit. When it’s a case of â€Å"user error† Don’t say â€Å"It’s your fault† or â€Å"You’ve done it wrong.† This is likely to annoy or upset the user, and escalate a potentially tricky situation. Instead, try opening your email with something that doesn’t sound like you’re blaming them: â€Å"Perhaps that section of the manual wasn’t very clear.† â€Å"I’m sorry you’re having problems with that.† Then use the main body of your email to give clear and concise help. It may be tempting to dash off as quick a message as possible, but you won’t save any time if the user then emails back because they’re still stuck. â€Å"Lots of people struggle with this, so let me take you through it step-by-step†¦Ã¢â‚¬  â€Å"This is how it’s supposed to work† Close your email by inviting them to let you know if they’re still having trouble at all: â€Å"Just let me know if you’ve got any more questions.† â€Å"Email us if you’re still having problems once you’ve tried the above.† Putting it all together, here’s an example of how not to do it: â€Å"There’s an ‘I forgot my password’ button for a REASON, idiot.† And here’s how to make someone’s day a little brighter: â€Å"Sorry to hear you’re having trouble logging in. I’ve checked on our end, and we’re not experiencing any system downtime. Just click on the ‘I forgot my password’ button and it’ll send your account details straight to your inbox. Let me know if you don’t receive that email, or if you have any more problems at all, and I’ll be glad to help.† When the bug or problem is yours If there’s a problem on your end, it’s a good idea to apologise. Don’t go over the top in prostrating yourself for every tiny thing, but do make it clear that you’ve acknowledged that there’s something wrong. Using phrases like â€Å"slight bug†, â€Å"temporary problem†, â€Å"minor issue† are much more likely to calm worries than â€Å"catastrophical error† or â€Å"huge mistake† (even if the latter are more accurate†¦) Starting your email with a brief â€Å"Sorry† or an acknowledgement that there is something wrong, will help calm down the user instantly: â€Å"Sorry about that.† â€Å"Yes, I’ve managed to repeat the problem you reported.† Let them know what’s being done to fix the situation (unless you can fix it on the spot before emailing them back). Don’t make any promises you can’t keep, but do give some idea of likely timeframes for a solution: â€Å"Our programmers are looking into it at the moment.† â€Å"We’re hoping to have it back up and running by the end of the day.† Close your email by apologising for the inconvenience to them, especially if there’s going to be a long delay in getting the problem fixed. And reassure them that they’ll be informed as soon as it is sorted out – otherwise you’ll risk them sending hourly emails demanding to know if there’s any progress. â€Å"My apologies for the inconvenience in the meantime.† â€Å"Let me know if there’s anything else I can do to help.† â€Å"We’ll email again as soon as it’s working.† This sort of email is not likely to meet with a good response (especially if your boss sees it): â€Å"Yeah, that’s our fault, huge screw-up. We’ll get it fixed soonish.† This is much more likely to lead to a happy user who is confident that you’ve got the situation under control. â€Å"Sorry about that. I can see there is a slight problem, and we’re investigating exactly what the issue is. We’ll get back to you as soon as it’s working again – it should be sorted out within a couple of days.† Keep a list of the above phrases on hand for those moments when you need to tactfully unruffle feathers and unfray nerves: it’ll make your job a lot easier! Want to improve your English in five minutes a day? Get a subscription and start receiving our writing tips and exercises daily! Keep learning! Browse the Business Writing category, check our popular posts, or choose a related post below:The Meaning of "To a T"7 Patterns of Sentence Structure48 Writing Prompts for Middle School Kids