Wednesday, May 20, 2020

Magical And Metaphysical Elements Of Magical Realism

Magical realism is a genre that incorporates magical and mystical elements into lives of ordinary people going about the monotonous activities of daily life. Everything would appear to be normal, except for a few elements that go beyond what would most likely be called ordinary. It’s a combination or merge of realist tradition in literature with the world of fantasy, as if fantasy were the most normal thing in the world. In this genre, the world that is created has a very thin line between what is real and what isn’t. It compels you too view the world through the eyes of the characters present in the story line, what’s real to them becomes real to us as viewers/readers. Realism and magic is woven together in such a way that the audience†¦show more content†¦They are an altered state of alertness/consciousness that takes us away from the current pressures and stress; some would call this escapism. Studies have determined that prisoners in penitentiaries a nd jails often use daydreaming as a means to find sanctuary from the reality of prison life. Sometimes they do this willfully, and at other times, the mind just seems to want to wander away from the current reality all on its own. Psychologist Sigmund Freud said, â€Å"It is extremely probable that myths, for instance, are distorted vestiges of the wishful phantasies of the whole nation, the secular dreams of youthful humanity†. He believes the daydreaming is a â€Å"series of methods which the human mind has constructed in order to evade the compulsion to suffer- a series which begins with neurosis and culminates in madness and which includes intoxication, self-absorption and ecstasy.† In this way the social imagination, created through myths and symbols, may provide a defense against the ‘real’ in times of social distress. Sigmund Freud talks about in â€Å"Creative Writers and Day-Dreaming† how a child’s best-love’s and most intense occupation is with his play or games. We can also go on to say that a child at play almost behaves like a creative writer, in which he creates a world of his own making and arranging objects according to his own wish. The child enj oysShow MoreRelatedAnalysis Of Kafka On The Shore1852 Words   |  8 Pagesoutcast 15 year old boy with a grotesque Oedipus Complex; and Nakata, a pensioner who was subject to a disastrous trauma in the Second World War. Through their stories, Murakami guides the reader through challenging concepts under the guise of magical realism: a technique he uses to develop themes and meanings that would otherwise be inaccessible to a writer with a more conventional approach. In the novel, time is bent, distances are shattered, and the preconceptions of the reader are entirely reconstructed;Read MoreTheatre and Its Double2592 Words   |  11 Pages Oriental and Occidental Theatre Here Artaud criticizes Occidental theatre for its dependence on the word and praises Oriental theatre for its independence from it. Again, Oriental theatre is superior because of its use of imagery and its metaphysical nature, whereas Occidental theatre is inferior because it is absorbed in psychology and internal struggles. â€Å"It is not a matter of suppressing speech in the theatre but of changing its role, and especially of reducing its position, of consideringRead More Faith, Reason, and Imagination Essay1995 Words   |  8 Pagesreason are both dangerous paths to follow. Some may argue that it is irrational to believe in God, because there lack of evidence of his existence. For example when we use our five senses it helps us determine the laws of logic and the metaphysical principles (like; we see the stars in the sky are bright, and know when something taste sweet or sour) that don’t require much argument. I disagree with atheist, theologies, or those that just flat out say, â€Å"There’s no God†; I believe if faithRead MoreKhasak14018 Words   |  57 Pageswere his oyster. Vijayan was chronicling a period wrecked by violent upheavals and made absurd by farcical political gains. He reflected the incomprehensibility and futility with an outward silence and an inward alertness all through. He created a magical Malabar in his works. â€Å"I have always felt that there are two kinds of writers: those who reflect the real world with its space and life and those who create a parallel world with its own space and life. Vijayan b elonged to the second genre†, observedRead MoreArt as an Embodied Imagination22095 Words   |  89 Pagesfeelings play a central role in consumer decision making and merit serious investigation, which, for this study, means that intertwining mind and body is crucial for creating an unforgettable consumer experience. The effort afoot to restore embodied realism to social scientiï ¬ c inquiry (Johnson 1999; Lakoff and Johnson 1999) has generated some of the most exciting research into consumer behavior. In this article, we address the links between embodiment and consumer experiences in order to elucidate theRead MoreArt as an Embodied Imagination22095 Words   |  89 Pagesfeelings play a central role in consumer decision making and merit serious investigation, which, for this study, means that intertwining mind and body is crucial for creating an unforgettable consumer experience. The effort afoot to restore embodied realism to social scientiï ¬ c inquiry (Johnson 1999; Lakoff and Johnson 1999) has generated some of the most exciting research into consumer behavior. In this article, we address the links between embodiment and consumer experiences in order to elucidate theRead MoreOrganisational Theory230255 Words   |  922 Pagesand Paul Heydebrand Conclusions 198 198 200 202 205 206 211 213 215 217 220 225 227 234 Chapter 6 Postmodernism as a philosophy: the ultimate challenge to organization theory? Introduction What is postmodernism? Postmodernism: the core elements Postmodernism and organization theory Poststructuralism and postmodernism Three key thinkers of postmodernism Jacques Derrida: the linguistic turn and deconstruction J.F. Lyotard and the nature of knowledge Foucault: postmodernism, discourse, knowledge

Wednesday, May 6, 2020

Drug Abuse Prevention Program Within The United States

â€Å"D.A.R.E† is an international nonprofit organization. It is the most prevalent drug abuse prevention program in the United States, which is often referred to as the most prevalent drug prevention program in the world! The original D.A.R.E. program was developed in 1983 as part of a joint effort between the Los Angeles Police Department and Los Angeles Unified School District to break the generational cycle of drug abuse, related criminal activity, and arrest. The original curriculum consisted of core elements such as resistance, skill training, and self-esteem building, supplemented with additional information on gangs and legal issues related to drug use. The program focused mainly on something called gateway drugs, which are drugs such as tobacco, alcohol, marijuana, and inhalants, which usually lead to harder drug use. During its first year, the program was introduced to approximately 6 million students at a cost of $750 million ($125 per child). With the help of funding from the 1994 Safe and Drug-Free Schools and the Communities Act, D.A.R.E. dramatically expanded in the US and around the world. By 2001, economist Dr. Edward Shepard estimated that D.A.R.E. cost $1-1.3 billion annually ( $173 to $268 per student per year) to implement nationwide once all related expenses, such as police officer training and services, materials and supplies, school resources, etc., were factored in. The D.A.R.E. program is funded by both private and federal government sources.Show MoreRelatedExecutive Summary America s Most Popular Anti Drug Program Essay801 Words   |  4 Pagesmost popular anti-drug program D.A.R.E. has created an uproar. The D.A.R.E. program had many issues the main one being its ineffectiveness. How could the most widely used drug prevention program in the United States be deemed ineffective? What went wrong? â€Å"The prevention of drug abuse is an especially salient topic for school psychologists and other educational professionals. Schools are the primary setting for providing education and information aimed at the prevention of drug abuse. Previous meta-analyses†Read MoreBenefits And Limitations When Prevention Providers Are Looking For Successful Programs Essay1722 Words   |  7 PagesThere are many benefits and limitations when prevention providers are looking for successful programs. The National Institute on Drug Abuse, or NIDA, provides a large research-based guide of the most effective prevention programs. This research should be the number one tool when looking into different types of programs, although it does not include every single program. A common problem in the prevention field consists of registries missing important strategies, including environmental approachesRead MoreDrug Policy And Funding Has Not Changed Much Over The Past Two Decades1505 Words   |  7 PagesDrug policy in America has not changed much over the past two decades, but according to Sacco (2014) â€Å"over the last decade, the United States has shifted its stated drug control policy toward a comprehensive approach; one that focuses on prevention, treatment and enforcement (p.1). One approach to this is allotting billions of dollars to the Federal Drug Control Budget. As of 2014, the majority of funding for this budget went into supply reduction (59.9%), demand reduction (40.1%), and domestic lawRead MoreYouth Drug Use And Addiction1677 Words   |  7 PagesYouth Drug Use and Addiction Youth in the United States face challenges every day, some more than others. 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Injection of heroin also puts one at a significantly increasedRead MoreHIDA Case Study1087 Words   |  5 Pagesstands for High Intensity Drug Trafficking Areas. The agency’s main goal is to combat drug trafficking by disrupting drug trade and dismantling drug operations. Furthermore, HIDTA assists agencies in deconfliction to allow operations to function properly and without interference. HIDTA was created by Congress in the Anti-Drug Abuse Act of 1988 and assists Federal, state, and local law enforcement agencies that operate in areas that have been determined to be critical drug trafficking regions. HIDTARead MoreNew Rehab Programs Should Be Introduced1420 Words   |  6 Pagesthe start of the Drug War, which was the motion to use more policing in order to end the illicit drug market, the amount of arrests have increased for drug possession. Rehab programs in state and federal prisons have helped people overcome their addiction and relapse. 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The implementation of the DARE program appeared to be what America needed to begin to put a dent inRead MoreSchool Based Drug Use Prevention Programs1333 Words   |  6 PagesSchool-based drug use prevention programs have been an important part of the United State’s anti drug campaign since the late 70’s. Although there have been many different programs of all shapes and sizes, none have been bigger or more iconic than the D.A.R.E. (Drug Abuse Resistance Education) program. D.A.R.E. was created in 1983 by the Los Angeles Police Department and the Los Angeles Unified School District. D.A.R.E. uses specially trained law enforcement officers to teach drug use prevention curriculumRead MoreHeroin Drugs And Its Effects On The Lives Of Young White Males1703 Words   |  7 PagesHeroin is making a comeback in the United States and is highly prevalent in certain areas. The heroin epidemic is sweeping across the Midwest, and claiming the lives of young white males. It is very different from the 1960’s use of heroin, and is now typically used because of its low cost and previous opioid addictions to other prescription drugs. Young white males in many different communities are becoming hooked because of the careless use of pain pills prescribed or taking them from parents’ medicine

E-Business Applications Hertz Global Holdings

Question: Discuss about theE-Business Applicationsfor Hertz Global Holdings. Answer: Introduction Hertz Rental is a division of Hertz Global Holdings which specializes in car rental. The company is located in Estero, Florida, United States of America. It was founded in 1918 by Walter Jacobs who started companys business operations in Chicago with a fleet of 12 Ford cars. The business was sold to John. D. Hertz who transformed it into a subsidiary of Yellow Truck and Coach Manufacturing Company and rebranded it as Hertz Drive Yourself System ( 2016). The controlling stake of the company was sold to General Motors in 1925 who bought remaining shares in 1943. Hertz bought back the business from General Motors in 1953. In 1987 Hertz was sold Park Ridge Corporation which was a subsidiary of Ford Motors. In 2005 Ford Motors announced that Hertz will become a public limited company. In the same year it was declare that the business will be sold to private equity firm Merrill Lynch, Clayton, Carlyle Group and Dublin Rice for a sum of $15 billion. Hertz became a public limited company in 2006 ( 2016). Hertz Business Operations Currently it operates in more than 150 international locations worldwide. Hertz has company managed locations in 18 countries while the rest is being franchised. It operates its car rental business under four brand names i.e. Hertz, Thrifty, Dollar and Firefly. It is the largest U.S car rental company by sales ( 2016) The company has more than 10,000 commercial and franchised locations in Europe, North America, South America, Asia, Africa, Middle East, Australia and New Zealand. Hertz is one of the principal global players in airport common use car rental companies. The company has widespread network of car rental locations in the United States and Europe ( 2016). It maintains a leading market share in car rental services by inclusive accounted revenues through its company managed location in the United States and more than 130 leading airports in the European market. Its equipment rental business is managed under its Hertz Equipment Rental brand for sale and renting of heavy tools and equipments for industrial and construction needs which has more than 300 branches located in the United States, China, Qatar, France, Canada, Saudi Arabia, United Kingdom and Spain. It also operates its equipment rental business through its global franchises. Apart from its car and equipment rental business, it also operates management and leasing services through its Donlen subsidiary ( 2016). Ease of Use of E-Commerce Site Benefits to Consumers The website of Hertz gives a detailed information about the various products and services that it offers to its customers like vehicle guide (sedan, hatchback, MUV or SUV), location by providing location directory, special offers and rewards available in the specific country or territory, facility of online check-in. It further provides details related to the company, its initiatives, press releases, and career opportunities, list of authorized travel agents, partners, and customers support services (Huang and Benyoucef 2013). Benefits to Customers The website further provides business to business services through which various small and medium scale business units can look for franchise opportunities to grow with their business and contribute in expansion of Hertz (Victor Chen et al. 2013). Benefits to Company The usage of e-commerce site provides a wide variety of benefits to the business. The e-commerce has helped in rebranding the image of the company. E-commerce site has enabled the company to attract new customers through web based visibility and helps it keep a watch on the customers buying behavior. Web-based management system has helped the company in reducing its inventory management cost and further assisted it to gain competitiveness. Moreover, e-commerce site has helped the company in business analytics through which they are able to evaluate customer effectiveness, sales effectiveness, product mix and marketing campaign (Strauss 2016). E-Business Applications Used by Hertz Collaboration: Hertz emphasizes on maintaining and upgrading its collaboration with its investors, business partners, franchisee agencies and its employees. Customer Service: The Company always emphasizes on delivering high quality customer services by meeting customers demand at reasonable and affordable price. Customization: Hertz has adopted responsive web design technology that customizes the website of the company based on the device used by the user. Streamlining: It has streamlined its online portal by integrating its website with back office, customization of website, search engine optimization and purchasing made easy (Turban et al. 2015). E-Commerce Marketing Strategies Search Engine Optimization: Hertz seeks to develop innovative techniques to give its customers a memorable experience that would meet their demands appropriately. Content Creation to Increase Attractiveness: It has deployed publicly sourced matter to make the site more attractive for prospective buyers. Tailored Browsing Experience: The company has tailored its website to provide a well-structured navigation system for attracting the customers over the internet. Channel Integration: Hertz have created multiple channels to enable its consumers to experience their brand consistently irrespective of the mode of shopping. Omni-Channel: Hertz has invested in developing their own mobile based applications to make their omni-channel presence stronger Roberts and Zahay 2012). Membership: The company through its website encourages the consumers to subscribe for its membership to gain access to special offers and perks like Hertz Gold Plus Rewards program. Discounts Coupons: The company through its website offers various discounts, coupons and offers like 3 for 2 on weekends offer, 20 percent off on 7 plus days, offers from its business partners like Rex Airlines (Mata and Quesada 2014). E-Commerce Supply Chain Strategy Increase Delivery Locations: Hertz consistently emphasizes on increasing its delivery locations i.e. pick up locations by expanding its geographical coverage because online customers expects faster service delivery (Hsin Chang Tsai and Hsu 2013). Omni-Channel Presence: Hertz fund it mandatory to make its omni-channel presence because businesses across all segments have taken a turnaround with growth in internet users and customers prefer to buy products and services online instead of doing traditional shopping to save time and energy. Business Process Integration: The company has adopted various methods to integrate various processes to strengthen its supply chain and to gain competitive advantage over its competitors (Christopher 2016). E-Commerce Security Strategies Security Layering: Hertz consistently reviews and strengthens its security system by making multiple layers to avoid breach of network by cyber criminals to gain access to critical information of the company and its customers. Providing Tracking Numbers: Order identification numbers are allotted by the company to each and every order that the company receive to enhance differentiation (Wei 2014). Security Training: The company provides regular training to its employees regarding the laws and policies of the company towards customer data privacy and methods to prevent them. Upgrading System and Network: Hertz always upgrades its system and network infrastructure to ensure protection of critical and important data of the company and the customers from vulnerability to hacking (Galliers and Leidner 2014). Information Technology Architecture Hertz is one of the globally renowned vehicle rental companies having its service location in more than 140 countries. Due to the nature of its business, the information technology is highly complex and scattered which puts a lot of pressure on its information technology system and their capability to keep escalating the IT costs in control while giving the technological support to the employees. The company runs an information services centre in Dublin, Ireland which is responsible for managing business functions including bookings, customer care, financial activities, human resources and insurance. The Dublin centre provides IT support to its business in Europe, Africa and the Middle East. It also offers its support to its business in Asia, Australia and New Zealand. To improve its operational productivity, the company had two options- relocating its IT infrastructure to some other European location at considerable cost or implementation of fresher technologies ( 2016). Therefore, the IT department was vested with the task of discovering a method through which they can simplify its infrastructure and reduce IT footprint without compromising with the expectations of its employees and customers. They primary objective of was to enhance payment card industry conformity and system, reduce IT support expenditures. The department chose to take a periodical method towards adoption of virtual desktop infrastructure. 1000 desktop were virtualized in their pilot programs in Italy, United Kingdom, Germany and France. Virtualizations of additional 3000 desktops are in the pipeline across various locations in the Europe which would enable the company in reducing the number of helpdesk call by 33 percent and electricity costs by 10 per cent ( 2016). Recommendations Hertz has a single IT support centre that caters to the demand of its customers and employees across various locations around various countries in different continents which is giving rise to its IT costs and making the operation more complicated in nature, therefore in order to reduce its IT costs, it can subcontract its IT services to an expert service provider for Europe, Middle East, Asia, Africa, Australia and New Zealand. Although, Hertz has a considerable amount of market share in the vehicle rental segment, the company has ample opportunity to enhance its market share in developing economies by merging with its competitors or by acquisition of smaller competitors in the market. Avis is one of the major competitors of Hertz. Therefore it should come up with multiple branding strategies to attract the loyal set of customers to acquire greater market share and increase its revenues. Conclusion Hertz is one of the major vehicle rental company having its operations in more than 140 countries. It operates its vehicle business under four different brands i.e. Hertz, Thrifty, Dollar and Firefly. Some of the e-business applications used by Hertz are streamlining, customization, collaboration and customer service. Various marketing strategies used by search engine optimization, channel integration, omni-channel and many more. Its e-commerce strategies include security training and security layering. This report also gives description about the information technology architecture of the company and various recommendations. References (2016)./pdfs/Hertz-Living-Journey-Sustainability-Report-2014.pdf. [online] Available at: [Accessed 23 Sep. 2016]. (2016).Hertz Rent a Car - Save More on your Next Rental. [online] Available at: [Accessed 23 Sep. 2016]. Huang, Z. and Benyoucef, M., 2013. From e-commerce to social commerce: A close look at design features.Electronic Commerce Research and Applications,12(4), pp.246-259. Turban, E., King, D., Lee, J.K., Liang, T.P. and Turban, D.C., 2015.Electronic commerce: A managerial and social networks perspective. Springer. Strauss, J., 2016.E-marketing. Routledge. Victor Chen, J., Chen, Y. and Paolo S. Capistrano, E., 2013. Process quality and collaboration quality on B2B e-commerce.Industrial Management Data Systems,113(6), pp.908-926. Mata, F.J. and Quesada, A., 2014. Web 2.0, social networks and e-commerce as marketing tools.Journal of theoretical and applied electronic commerce research,9(1), pp.56-69. Roberts, M.L. and Zahay, D., 2012.Internet marketing: Integrating online and offline strategies. Cengage Learning. Christopher, M., 2016.Logistics supply chain management. Pearson Higher Ed. Galliers, R.D. and Leidner, D.E., 2014.Strategic information management: challenges and strategies in managing information systems. Routledge. Wei, C.H.E.N., 2014. Security Policy of E-Commerce System Based on the Cloud Computing.Journal of Guangdong Peizheng College,2, p.004. Hsin Chang, H., Tsai, Y.C. and Hsu, C.H., 2013. E-procurement and supply chain performance.Supply Chain Management: An International Journal,18(1), pp.34-51.

Thursday, April 23, 2020

Sodomy Laws Should They Be Eliminated Essays - Same-sex Sexuality

Sodomy Laws: Should They Be Eliminated Alvarez, Gary page 1 Eng. 101; sec. 51 Theme II rough draft 1 February 17, 2000 SODOMY LAWS: SHOULD THEY BE ELIMINATED? During the past decade, gays and lesbians have become more assertive in expressing their rights within American society. Although gay people are gaining legal rights and protection, they continue to be victims of discriminatory laws and social intolerance. Issues such as whether gays belong in the military, in the clergy, or in the teaching profession, have stirred the passions of many people. However, the concern with condemning the sexual practices of gays and lesbians is the issue that remains at the center of attention. These sexual practices, anal and oral sex have been prohibited by the government through sodomy laws. These laws state that any sexual act between two consenting adults of the same gender is criminal behavior, and therefore it is a criminal offense. In 1986, sodomy laws were found as constitutional in the landmark case of Bowers vs. Hardwick. By a vote of five to four, the Supreme Court of the United States overturned an earlier decision of sodomy laws; the court concluded that sodomy laws did not violate the fundamental rights of homosexuals. In addition, the court justified these discriminatory laws because American social mores are deeply rooted in Judeo-Christian tradition, which apparently condemns homosexuality and its practices (ACLU Paper: Gay and Lesbian rights). Through these laws and beliefs, confidence is given to people in order to justify their discrimination towards gays and lesbians. However, what the government fails to see is that sodomy laws infringe on a person's right to personal liberty, especially that of a gay person's life. Not only are these people being denied the humanizing experience of self-expression, they are also being culturally oppressed. These kinds of laws should be eliminated because they violate a person's right to love anyone intimately, a person's right to privacy and autonomy, and a person's right from government intrusion at any given time. First, through sodomy laws the government is depriving many individuals of their most profound feelings of affection by trying to criminally punish certain acts of sexual expression. Moreover, according to a consensus and the NGLFT survey of sodomy, since 1990 an estimated 17 and a half million people have been arrested because of sodomy laws; all of these arrests consisted of gay and lesbian people (Queer Resources Directory). As seen through this statistic, these laws are used to harass gays and lesbians, and are an attempt to destroy homosexual practices. Currently, a little less than half of the states have sodomy laws; the penalties for such crimes vary from state to state (Queer Resources Directory). For instance, the state of Maryland makes sodomy a felony punishable up to ten years in prison; this law is only applicable to gays and lesbians (Queer Resources Directory). Consequently, a gay couple would be arrested for engaging in oral sex; however, a heterosexual couple would not be arrested for engaging in the same kind of sexual activity. It is evident that these punitive laws create a hostile and homophobic environment that serves as a justification for the discrimination of gays and lesbians. Therefore, the first step towards the progression of prejudice of gays and lesbians is to eliminate the foundation of the problem: sodomy laws. The second reason why sodomy laws should be eliminated is because these laws violate a person's right to privacy; they transgress on a person's right to have intimate relations that are of primary importance in a person's life. In addition, sodomy laws forbid an individual's natural expression of love to another person in meaningful ways. According to the article The Freedom of Intimate Association by Professor Kenneth Karst, in sexual relationships individuals define themselves in a significant way through their sexual intimacy (Karst 637). Defining oneself freely as long as it does not create violence is a personal liberty guaranteed by the Constitution of the United States. Therefore, an individual, including gays and lesbians, should have the right to choose what nature and form these relationships are held. Finally, the right to privacy suggests that a major component of personal freedom is the right of people to live their lives without the fear

Tuesday, March 17, 2020

Biography of Olympic Figure Skater Oksana Baiul

Biography of Olympic Figure Skater Oksana Baiul Oksana Bauil (born Oksana Serhiyivna Baiul, November 16, 1977) is an Olympic figure skater from Ukraine. Bauil was the first athlete from Ukraine to win Olympic gold in any sport, but her post-career personal troubles put her in the headlines for different reasons. Soviet Childhood Oksana was born in Dnepropetrovsk, a military-industrial city, in the Ukrainian Soviet Socialist Republic (then part of the Soviet Union). Her parents, Sergei and Marina, divorced when she was only two years old, and Sergei disappeared shortly after, whether of his own choice or due to disapproval from the town after the divorce. Oksana was raised by her mother and her maternal grandparents. At the age of three, Oksana began figure skating lessons, as well as ballet. Ultimately, she preferred skating, and by the age of five, she was training with Stanislav Koritek, a well-respected coach in Ukraine. Her family paid for all her expenses, even as they mounted. However, she suffered several losses close together: her grandparents died in 1987 and 1988, and then, in 1991, her mother Marina died suddenly and unexpectedly from what turned out to be ovarian cancer. Oksana was only thirteen. Coaching Changes and Olympic Success Even after the deaths of all her closest family members, more loss was still to come for Oksana. Her coach Koritek moved to Canada in 1992 to coach there, since there was little to no support for figure skating in Ukraine after the collapse of the Soviet Union in 1991. With Oksanas promising career left dangling, the Ukrainian figure skating federation connected her with another coach, Galina Zmievskaya. Zmievskaya agreed not only to coach Oksana, but to allow her to live with her family in Odessa. Oksanas skating progressed rapidly under Zmievskayas tutelage. In 1993, she took home the silver medal at the European Championships, finishing behind French skater Surya Bonaly. At the World Championships that same year, she suffered an accident during practice that displaced disks in her back and neck and damaged the blades of her skates. She skated through the injury and equipment damage to win the world title at the age of fifteen. The 1993-1994 season would prove to be the peak of Oksanas career. She again won silver at Europeans (behind Bonaly, again) and was sent to the 1994 Winter Olympics in Lillehammer, Norway, to represent Ukraine. After the short program portion of the competition, she was ranked second behind American Nancy Kerrigan. However, like at the previous World Championships, Oksana suffered an accident during practice before the free skate portion: a collision with German skater Tanja Szewcaenko resulted in a back injury and a cut on her leg requiring stitches. Nevertheless, she skated a strong free skate to overtake Kerrigan for Olympic gold. At the age of 16, she was the second-youngest Olympic skating champion in history at the time. Post-Olympic Struggles Despite her Olympic win, Oksana returned to a financially-struggling life in Ukraine. Even the conditions at the ice rink where she and fellow Ukrainian Olympian Viktor Petrenko practiced had been neglected due to lack of funds. Although she could have continued her amateur competitive career, the conditions and lack of support drove Oksana to turn professional instead. She and Zmievskaya negotiated her contract to tour in the United States. Although it was a more lucrative decision, the touring affected her health in several ways. Despite having knee surgery after the Olympics, she returned to the ice quickly in order to practice for touring shows, which permanently affected her ability to execute difficult jumps in particular. She also developed a drinking habit while on tour, which would haunt her for years, get her dropped from the Champions on Ice tour in 1997, and result in several scandalous headlines. In the mid-1990s, figure skating specials were commonplace on American television, and Oksana starred in two: The Nutcracker On Ice and The Wizard of Oz on Ice, both for CBS. the network also produced a 1994 television movie, A Promise Kept, about her life. After her drinking got her booted from the top-tier touring circuit, she continued to make appearances in skating shows, non-skating television programs, and charity shows. In November 2011, Oksana and her manager, Carlo Farina, found evidence of mismanagement of funds by her agency, William Morris. She successfully recovered $9.5 million. This was not the only lawsuit she engaged in. She also sued NBC for unauthorized use of her image, and accused Zmievskaya, Petrenko, and their manager Joseph Lemire of fraud and of falsely attempting to represent her in Ukrainian court proceedings. Present Day Oksana has mostly retired from public life. She married her manager Farina in 2015, changing her name to Oksana Baiul-Farina, and moving to Las Vegas. Unlike many other skaters of her era, she has not rejoined the skating world as a coach or commentator, instead leaving behind a single moment where she was the undisputed best in the world. Sources: Baiul, Oksana. Oksana: My Own Story. Random House, 1997.Oksana Baiul. Encyclopaedia Britannica, 12 Nov. 2018,

Sunday, March 1, 2020

How to Send Tactful Emails from a Technical Support Desk

How to Send Tactful Emails from a Technical Support Desk How to Send Tactful Emails from a Technical Support Desk How to Send Tactful Emails from a Technical Support Desk By Ali Hale I work in technical support, which has given me many opportunities to develop the skill of phrasing things carefully. If you’re in an IT department or technology company, you doubtlessly have to deal with emails from irate people who’ve just spent hours struggling with a piece of unhelpful software. These users often have a preconception of technical support as being â€Å"unhelpful†, â€Å"slow† or â€Å"rude† and so it really helps to have some tactful phrases in your writing toolkit. When it’s a case of â€Å"user error† Don’t say â€Å"It’s your fault† or â€Å"You’ve done it wrong.† This is likely to annoy or upset the user, and escalate a potentially tricky situation. Instead, try opening your email with something that doesn’t sound like you’re blaming them: â€Å"Perhaps that section of the manual wasn’t very clear.† â€Å"I’m sorry you’re having problems with that.† Then use the main body of your email to give clear and concise help. It may be tempting to dash off as quick a message as possible, but you won’t save any time if the user then emails back because they’re still stuck. â€Å"Lots of people struggle with this, so let me take you through it step-by-step†¦Ã¢â‚¬  â€Å"This is how it’s supposed to work† Close your email by inviting them to let you know if they’re still having trouble at all: â€Å"Just let me know if you’ve got any more questions.† â€Å"Email us if you’re still having problems once you’ve tried the above.† Putting it all together, here’s an example of how not to do it: â€Å"There’s an ‘I forgot my password’ button for a REASON, idiot.† And here’s how to make someone’s day a little brighter: â€Å"Sorry to hear you’re having trouble logging in. I’ve checked on our end, and we’re not experiencing any system downtime. Just click on the ‘I forgot my password’ button and it’ll send your account details straight to your inbox. Let me know if you don’t receive that email, or if you have any more problems at all, and I’ll be glad to help.† When the bug or problem is yours If there’s a problem on your end, it’s a good idea to apologise. Don’t go over the top in prostrating yourself for every tiny thing, but do make it clear that you’ve acknowledged that there’s something wrong. Using phrases like â€Å"slight bug†, â€Å"temporary problem†, â€Å"minor issue† are much more likely to calm worries than â€Å"catastrophical error† or â€Å"huge mistake† (even if the latter are more accurate†¦) Starting your email with a brief â€Å"Sorry† or an acknowledgement that there is something wrong, will help calm down the user instantly: â€Å"Sorry about that.† â€Å"Yes, I’ve managed to repeat the problem you reported.† Let them know what’s being done to fix the situation (unless you can fix it on the spot before emailing them back). Don’t make any promises you can’t keep, but do give some idea of likely timeframes for a solution: â€Å"Our programmers are looking into it at the moment.† â€Å"We’re hoping to have it back up and running by the end of the day.† Close your email by apologising for the inconvenience to them, especially if there’s going to be a long delay in getting the problem fixed. And reassure them that they’ll be informed as soon as it is sorted out – otherwise you’ll risk them sending hourly emails demanding to know if there’s any progress. â€Å"My apologies for the inconvenience in the meantime.† â€Å"Let me know if there’s anything else I can do to help.† â€Å"We’ll email again as soon as it’s working.† This sort of email is not likely to meet with a good response (especially if your boss sees it): â€Å"Yeah, that’s our fault, huge screw-up. We’ll get it fixed soonish.† This is much more likely to lead to a happy user who is confident that you’ve got the situation under control. â€Å"Sorry about that. I can see there is a slight problem, and we’re investigating exactly what the issue is. We’ll get back to you as soon as it’s working again – it should be sorted out within a couple of days.† Keep a list of the above phrases on hand for those moments when you need to tactfully unruffle feathers and unfray nerves: it’ll make your job a lot easier! Want to improve your English in five minutes a day? Get a subscription and start receiving our writing tips and exercises daily! Keep learning! Browse the Business Writing category, check our popular posts, or choose a related post below:The Meaning of "To a T"7 Patterns of Sentence Structure48 Writing Prompts for Middle School Kids

Thursday, February 13, 2020

The effects of different political parties on the US economy Essay

The effects of different political parties on the US economy - Essay Example Despite this, Reagan added his own brand of Big Government with the swelling of the National Debt under his watch which crippled the economy. Liberal and conservative economic ideologies cannot necessarily be connected with Democratic and Republican Parties respectively as this paper will illuminate. The Great Depression was the worst economic slump ever in U.S. history, and one which spread to virtually the entire industrialized world. Many factors played a role in bringing about the depression; however, the main cause for the Great Depression was the combination of the greatly unequal distribution of wealth throughout the 1920’s, and the extensive stock market speculation that took place during the latter part of that same decade. The misdistribution of wealth in the 1920s existed on many levels. Money was distributed disparately between the rich and the middle-class, between industry and agriculture within the United States, and between the U.S. and Europe. This imbalance of wealth created an unstable economy. The excessive speculation in the late 1920s kept the stock market artificially high, but eventually lead to large market crashes. These market crashes, combined with the misdistribution of wealth, caused the American economy to capsize. The ‘roaring twentie s’ was an era when our country prospered tremendously. The nation’s total realized income rose from $74.3 billion in 1923 to $89 billion in 1929 (Hicks, 1960 p. 110). However, the rewards of the (Republican) ‘Coolidge Prosperity’ of the 1920’s were not shared evenly among all Americans. According to a study done by the Brookings Institute, in 1929 the top 0.1 percent of Americans had a combined income equal to the bottom 42 percent (McElvaine, 1984 p. 38). That same top 0.1 percent of Americans in 1929 controlled 34 percent of all savings, while 80 percent of Americans had no savings at all (McElvaine, 1984 p. 38).